Terms And Conditions

  • all deposits are non refundable. 

  • Further work cannot continue until that deposits have been paid. 

  • we cannot reserve or order fabrics until your deposit has been paid. 

  • Work will cease if payment is not made, possibly resulting in a delay in completion of the dress.

  • If payment is late, work will resume only once payment has been made, and must fit around the current schedule. The dress of another client will not be jeopardized due to the circumstance of another.

  • Unpaid orders remain the property of ‘Jessica Bennett Bespoke’, and may be sold if not paid for within 30 days of the deadline date to re-coup costs.

  • All designs are priced individually based on complexity of design and fabric choices of the client. 

  • We can not be asked to copy work of another designer. 

  • A dress will often take 6 months or more to create. A dress can be created within a shorter time-frame, but this means that every effort must be made to attend scheduled appointments to ensure that the dress is given the time it deserves.

  • Rush orders may incur an extra charge to cover costs of rush orders from our suppliers or additional hours of labour / staff required to ensure order is completed in given time frame

  • We can never jeopardise a previously booked commission in place of a rush order.

  • Fittings take time to prepare for before a client arrives, fittings are not charged for, but short notice cancellations and arriving more than an hour late may be charged for.

  • Please strive to make all of your scheduled fittings, especially closer to the finish of your dress. Cancelled and delayed fittings may cause the pick-up date of your dress to be delayed as a result.

  • Rescheduled appointments, due to cancellation, cannot be guaranteed to suit your preferred date and time.

  • Exact colours and shades on fabrics and designs on trim, including lace, cannot always be guaranteed - shades do vary batch to batch 

  • During fittings, shoes and underwear must be the ones intended for the wedding day to ensure the best possible fit.

  • Underwear should be purchased at the earliest opportunity, the type of underwear needed can be discussed at your consultation.

  • We will recommend the amount of alterations to gowns, this mostly depends on the style of the gown.

  • If the client insists on a fit tighter than recommended, we cannot be responsible for the finished fit of a garment.

  • Equally, we accept no responsibility for gowns not fitting due to clients increase or decrease in weight or any other reason beyond our control after the gown has been collected. You can, of course, come back for an extra alteration if needed. Costs may apply.

  • If a large weight increase/decrease occurs, especially during the final stages of your gowns creation, certain parts may have to be re-made, which may be charged for time and materials.

  • Fit cannot be guaranteed if fittings are not attended.

  • In the event of a wedding being cancelled for any reason, the balance becomes payable immediately and all goods must be collected.

  • If for any other reason the wedding date or deadline of your order changes, while we will strive to accommodate your request, we can under no circumstances jeopardise my work for other brides who I have already scheduled.

  • We are not responsible for fabric price increases after a quote has been made. However we will give you notice of price increases before ordering fabrics for you.

  • Dramatic design changes during toile stages and at final stages may incur further costs.

  • The remaining balance on your dress is payable on collection of the dress. No dress can be collected without full payment.

  • If you are unable to collect your dress in person, you may book a courier service to collect and deliver. We cannot be responsible for the safety of the gown once it has left our possession.

  • Further alterations / repairs that are requested after a dress has already been worn are not covered by ourselves and will be charged at a normal seamstress alterations rate. 

  • Please note our working hours listed on our website. We are flexible with our times but have a limit to times we will hold fittings until.

  • If bringing children, please note the use of pins and scissors in our studio and fitting rooms.

Please make sure that you have read and understood all of the terms and conditions, feel free to ask us if you have any queries. Once the first payment has been made we will take this is all above T&Cs have been read and understood.